Handmade terms, separated by destination.

One-hour cancellation window

An order may be cancelled within one hour after purchase by emailing support@crochethm.com. After that period, production may have started and cancellation is not guaranteed.

United States — damaged, defective or incorrect items

Inspect the parcel promptly. Contact us within 24 hours after delivery and provide the order number, a description of the issue and a clear, continuous unboxing video showing the unopened parcel, shipping label, opening process and item condition.

After verification, a damaged, defective or incorrect item will be replaced at no additional product or replacement-shipping cost. Customer support will provide the exact next step; do not return an item without instructions.

United States — change of mind

Because our hats are handmade to order, we do not normally accept returns or exchanges for change of mind or an incorrect preset color selection. Current hats use a flexible one-size construction intended for approximately 52–58 cm head circumference; product measurements and available colors should be reviewed before checkout.

European Union and EEA

EU and EEA customers receive the consumer rights required by the law applicable to their purchase. Contact us within the applicable statutory period before returning anything. An eligible item must be unworn, unwashed, unaltered and returned in its original condition.

Products genuinely made to individual specifications or clearly personalised may be excluded from change-of-mind returns where permitted by law. This exception will only be used when the personalisation is disclosed before purchase. Faulty or misdescribed goods remain subject to applicable legal remedies.

Refund timing

Approved refunds are issued to the original payment method. We normally initiate an approved refund within 3–7 business days. PayPal, a bank or another payment provider may need additional time to post the funds.